We adhere to all legal requirements, standards and provisions. How we act as a company is defined by our Code of Conduct.

The Merz company places great value on building a cooperative and trusting relationship with its customers but also with its suppliers. We strive for clear and open communication and support our suppliers wherever possible. This includes our commendable payment practices which allow faster-than-normal invoice payment.

• The Merz company does not engage in any money laundering.
• Illegal payments, dealings or labour shall not be tolerated.
• Under no circumstances will Merz pay bribes to obtain a contract, even in countries where this is common practice. Employees who solicit payments will be reported to their companies.
• Gifts are collected in the procurement department. These are then generally offered as raffle prizes at the year-end party, so as to avoid personal ties to suppliers
• The Merz company does not have its own budget for gifts. The giveaways offered at trade fairs for advertising purposes are worth less than 20 euros.
• An invitation to dinner with customers, e.g. for acceptance tests on machines, shall only be for standard restaurants and is to be understood as hospitality.
• Antitrust law is respected. In particular, there shall be no price-fixing.
• It is expressly forbidden to offer benefits of any kind to civil servants and other public officials as well as to representatives of government institutions, including indirectly via third parties.
• In the event of donations being made to parties and political organisations as well as to elected officials and candidates for political offices, the respective applicable laws shall always be complied with.
• The hiring of consultants, agents and other mediators must not be used to sidestep anti-bribery laws.

The quality of the work we perform, the individual solutions we provide and the machines we build is outstanding and exceeds the expectations of our customers. Sustainability is ensured through the development and construction processes and is confirmed by the longevity of the machines and associated solutions we provide. Our commitment to quality is reinforced by the certification in accordance with DIN EN ISO 9001.

The employees are the potential of Merz company. They are supported, encouraged in their tasks, and deployed in a way that highlights their strengths. The guiding principle in dealing with employees is:

• Satisfied, healthy, and happy employees are capable and willing to perform. Consequently, the well-being of employees is of great importance to the employer. Therefore, great emphasis is placed on mutual appreciation and respect in interactions and communication with one another
• We provide training for staff as we are aware of the significance of dual training for our company. Providing regular further qualification courses and support in the personal development of its staff is a fixed part of the services offered by the company.
• Occupational health and safety are important components of the organization and are financially supported by the company, even beyond the legal minimum requirements. A trusting relationship with trade supervision authorities and professional associations is part of this. Merz offers its employees free membership in a fitness studio, and height-adjustable desks are available in the workplace. In cases of conflict, a female and male confidant, elected by the staff themselves, are available
• Human rights and labour rights are respected and complied with. In particular, no forms of discrimination or harassment are accepted.
• We are committed to providing equal opportunity to our employees.
• Child labour and the exploitation of employees is strictly forbidden and does not take place.
• Merz protects the physical and mental integrity of its field service employees to a special degree by ensuring that business trips to areas or countries for which a travel warning has been issued by the German Foreign Office only take place in absolute emergencies and with the employee's consent. Assignments without consent do not occur.

One of our main strengths is the short communication channels within the company, intensive customer support and high level of supplier commitment. We place great value on treating people fairly. We strive to build long-lasting and good relationships rather than acting on short-term interests. We act according to the principle: “A promise is a promise”. For the benefit of our customers, we continually work on improvements even if this means investing money to do so. We see the customer as king – we have an open ear and strive to make the seemingly impossible possible – this is our speciality. We treat our customers and suppliers in an open and honest manner, seeking to resolve any critical issues collectively, whereby we apply common sense and a pragmatic approach. The declared goal is to find a solution and help the customer. It is our intention to create close ties with customers and suppliers, as this often opens the door to new and unbureaucratic approaches. The key to success is the systematic and continual analysis of the needs of customers and manufacturers.