{"id":177,"date":"2024-02-20T15:40:37","date_gmt":"2024-02-20T14:40:37","guid":{"rendered":"https:\/\/merz-system.de\/?page_id=177"},"modified":"2026-03-10T14:46:29","modified_gmt":"2026-03-10T13:46:29","slug":"aftersales","status":"publish","type":"page","link":"https:\/\/merz-system.de\/en\/aftersales\/","title":{"rendered":"Aftersales"},"content":{"rendered":"
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AFTERSALES<\/h1>\n\n\n\n

The department<\/h5>\n\n\n\n
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Our Aftersales department is your first point of contact for all questions regarding service (spare parts, maintenance, assembly visits, repairs and contacts).<\/p>\n\n\n\n

You can reach us:
Monday - Thursday<\/strong> 8.00 a.m. - 4.30 p.m.
Friday<\/strong> 8.00 a.m. - 2.00 p.m.<\/p>\n\n\n\n

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On-Call Service on Bridge Days<\/strong><\/h3>\n\n\n\n
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On so-called bridge days,<\/strong> our office is closed. However, to ensure support in urgent situations, we provide an on-call service<\/strong> on these days.<\/p>\n\n\n\n

If you have an urgent issue or emergency,<\/strong> you can reach us by phone during the on-call service.<\/p>\n\n\n\n

On-call phone: +49 6404 91720<\/p>\n\n\n\n

Please note that this service is\u00a0intended for urgent matters only. For all other inquiries, we will be happy to assist you during our regular business hours.<\/p>\n\n\n\n

Thank you for your understanding.<\/p>\n\n\n\n

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Contact<\/h1>\n\n\n\n

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Phone<\/h3>\n\n\n\n

+49 6404 9172-600<\/p>\n\n\n\n

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Whatsapp Business<\/h3>\n\n\n\n

+49 171 4966680<\/p>\n\n\n\n

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Mail<\/h3>\n\n\n\n

aftersales@merz-system.de<\/p>\n\n\n\n

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We will help you<\/h1>\n\n\n\n

The department<\/h5>\n\n\n\n
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CHRISTIAN KETELS<\/h5>\n\n\n\n
Head of After-Sales<\/h6>\n\n\n\n
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Mail:<\/strong> c.ketels@merz-system.de<\/p>\n<\/div>\n<\/div>\n\n\n\n

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KEVIN ALEXANDER KIEBLER<\/h5>\n\n\n\n
Service assistant<\/h6>\n\n\n\n
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Mail:<\/strong> ka.kiebler@merz-system.de<\/p>\n<\/div>\n\n\n\n

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Nico martinez<\/h5>\n\n\n\n
Service assistant<\/h6>\n\n\n\n
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Mail:<\/strong> n.martinez@merz-system.de<\/p>\n<\/div>\n\n\n\n

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Andrea Peschke<\/h5>\n\n\n\n
Service assistant<\/h6>\n\n\n\n
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Mail:<\/strong> a.peschke@merz-system.de<\/p>\n<\/div>\n\n\n\n

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Judith Laux<\/h5>\n\n\n\n
Service assistant<\/h6>\n\n\n\n
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Mail:<\/strong> j.laux@merz-system.de<\/p>\n<\/div>\n\n\n\n

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patrick anders<\/h5>\n\n\n\n
Service assistant<\/h6>\n\n\n\n
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Mail:<\/strong> p.anders@merz-system.de<\/p>\n<\/div>\n\n\n\n

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CHRISTINA JIRSCHIM<\/h5>\n\n\n\n
Service assistant<\/h6>\n\n\n\n
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Mail:<\/strong> ch.jirschim@merz-system.de<\/p>\n<\/div>\n<\/div>\n\n\n\n

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ADDRESS<\/h5>\n\n\n\n
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MERZ Verpackungsmaschinen GmbH<\/strong>
Carl-Benz-Ring 42
35423 Lich
Germany<\/p>\n<\/div>\n\n\n\n

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COMMUNICATION<\/h5>\n\n\n\n
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Phone:<\/strong>: +49 6404 9172-0
Mail:<\/strong> verwaltung@merz-system.de<\/p>\n<\/div>\n\n\n\n

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Aftersales<\/h5>\n\n\n\n
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Phone:<\/strong>: +49 6404 9172-600
Whatsapp Business:<\/strong> +49 171 4966680\n
Mail:<\/strong> aftersales@merz-system.de\n<\/p>\n<\/div>\n\n\n\n

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OFFICE HOURS<\/h5>\n\n\n\n
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Monday - Thursday\n <\/strong>
\n8.00 a.m. - 4.30 p.m.
Friday <\/strong>
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CHRISTIAN KETELS Leiter After-Sales E-Mail: c.ketels@merz-system.de KEVIN ALEXANDER KIEBLER Serviceassistent E-Mail: ka.kiebler@merz-system.de Nico martinez Serviceassistent E-Mail: n.martinez@merz-system.de Andrea Peschke Serviceassistentin E-Mail: a.peschke@merz-system.de Judith Laux Serviceassistentin E-Mail: j.laux@merz-system.de patrick anders Serviceassistent E-Mail: p.anders@merz-system.de CHRISTINA JIRSCHIM Serviceassistentin E-Mail: ch.jirschim@merz-system.de<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"on","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-177","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/merz-system.de\/en\/wp-json\/wp\/v2\/pages\/177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/merz-system.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/merz-system.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/merz-system.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/merz-system.de\/en\/wp-json\/wp\/v2\/comments?post=177"}],"version-history":[{"count":19,"href":"https:\/\/merz-system.de\/en\/wp-json\/wp\/v2\/pages\/177\/revisions"}],"predecessor-version":[{"id":3967,"href":"https:\/\/merz-system.de\/en\/wp-json\/wp\/v2\/pages\/177\/revisions\/3967"}],"wp:attachment":[{"href":"https:\/\/merz-system.de\/en\/wp-json\/wp\/v2\/media?parent=177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}